Overview

Overview page is a live view. It shows below live metrics.

• Open conversations

• Agent status

• Conversations by agents

Chatwoot Home Screen

Open conversations​

Open conversations shows 3 types of metric in account level.

• Open - Total number of open conversations in the account.

• Unattended - Total number of unattended conversations in the account.

• Unassigned - Total number of unassigned conversations in the account.

Agent status​

It shows the number of agents in online, busy and offline status.

Conversation traffic​

The conversation traffic heatmap shows what times of the day are the busiest for the last seven days. Each cell represents the number of conversations received as a color shade; hovering over a cell will show the number of conversations received for that hour of the day.

Conversations by agents​

This is an agent level conversation metric. This metric shows the number of open and unattended conversations for each agents in the account.