Template variables
Variables are placeholder text in messages that are dynamically replaced based on the information you've provided.
When you create a message with variables, Chatwoot will translate it to the appropriate value.
If we send a message Hey {{ contact.name }}, how may I help you?, then Chatwoot will pick the contact name and send a message like Hey John, how may I help you?. This enables you to send personalized messages to the end user.
Note: Chatwoot supports variables in canned response/macros/automation.
To use a variable, type two double curly brackets {{ when composing a new message or creating a canned response. The variables will appear, and you can select the one you'd like to use.
The current list of template variables are:
conversation.id
Numeric version of the conversation id
contact.id
Numeric version of the contact id
contact.name
Contact full name
contact.first_name
Contact first name
contact.last_name
Contact last name
contact.phone_number
Contact phone number
agent.name
Agent full name
agent.first_name
Agent first name
agent.last_name
Agent last name
agent.phone_number
Agent phone number
What if the variable doesn't exist?
If you try to send an undefined variable, then Chatwoot will show a warning.
How to add fallback text?
When defining a fallback text, make sure you surround it with single quotes.
{{ contact.first_name || 'there'}}
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