Pre Chat Form
Collect the contact/conversation information through a form
Pre chat form is used to collect information about contact/conversation before initiating a conversation. The Pre chat form is available only in website live chat.
There are two types of fields that come under the pre-chat form.
Standard fields: These are the primary contact fields. E.g., Email, Phone number and Full name.
Custom fields: These are the fields that are created via custom attributes
All the fields would be displayed under the pre-chat form settings by default. The admin will be able to do the following.
Enable/disable fields
Change the order of fields
Update label/placeholder
Enable/Disable validation
The fields shown in the table are described below.
Key
Field unique identifier
Type
Type of the field (Text, List, Number, Date, Link, Boolean)
Required
Is the field required or not
Label
The label that will be displayed to the visitor on the widget
Placeholder
The placeholder value
Once the pre-chat form is enabled, it would show a form like the one below when someone starts a conversation.
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