Create Channel
Setup your Email channel
Step 1. Open your Neo dashboard. Go to Settings → Inboxes → Add Inbox.
Step 2. Click on the "Email" icon.
Step 3. Enter the channel name (how you’d like to address this channel), your support email and click on the 'Create Email Channel' button.
Step 4. "Add agents" to your email inbox.
Voila! You have successfully created a Email inbox.
Step 5. Configure your email settings. Go to Settings → Inboxes → Email Inbox settings → Configuration tab.
You can configure your Neoleads email inbox in the following two ways.
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