Supported Features

Supported features on channels

Supported message type​

Channel	Incoming/Outgoing message	Activity message	Template message
Website	Yes	Yes	Yes
Facebook	Yes	Yes	No
Twitter DM	Yes	Yes	No
Tweets	Yes	Yes	No
SMS	Yes	Yes	No
Whatsapp	Yes	Yes	No

Maximum message size (number of characters)​

Channel	Maximum message size
Website	10,000
Facebook	640
Twitter DM	10,000
Tweets	280
SMS	160
Whatsapp	10,000

Outgoing message restriction​

Channel	Restriction
Website	No restriction
Facebook	Cannot send promotional messages 24 hours after the last incoming message
Twitter DM	No restriction
Tweets	No restriction
SMS	No restriction
Whatsapp	Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message

Available features​

Channel	Channel greeting	Attachments	Agent Auto assignment	Slack
Website	Yes	Yes	Yes	Yes
Facebook	Yes	Yes	Yes	No
Twitter DM	Yes	No	Yes	No
Tweets	Yes	No	Yes	No
SMS	Yes	No	Yes	No
Whatsapp	Yes	Yes	Yes	No