Add Inboxes

An Inbox in Neo connects your website or various platforms like social media accounts, chat platforms, and more with Neo's intelligent chat support.

You can have unlimited inboxes in your Neo account, each tailored to different platforms or purposes.

How to Add an Inbox to Neo

You can add an inbox to your Neo account in the following ways:

I. Through Your Welcome/Onboarding Screen

• You'll see the option to connect your inboxes on the onboarding screen.

• Click on "Click here to create an inbox."

II. Through Your Settings Screen

• On your Neo dashboard, click on Settings → Inboxes.

III. Through Your Home Screen

• You can find the + New Inbox link on your home screen below the list of your inboxes.

Start Adding Inboxes

• Navigate to the Inbox Screen

• Once you reach the inbox screen, click on the button "Add Inbox" at the top right-hand corner of the page.

• Select Channels

• Start selecting channels where you want Neo to operate. You can see the list of supported channels on this screen, such as Website, Facebook, Twitter, WhatsApp, SMS, Email, API, Telegram, Line, etc.

• Connect to Front-End Widgets

• Inboxes would be connected to the front-end Widgets placed on the Website or other channels.

Next Steps

Find the detailed steps to configure each channel below:

• Website Channel: Integrate Neo with your website to engage visitors.

• Facebook Messenger Channel: Connect Neo with your Facebook page to automate responses.

• Twitter Channel: Utilize Neo's Twitter integration to respond to tweets and messages.

• WhatsApp Channel: Engage WhatsApp users with Neo's automated chat.

• SMS Channel: Send and receive SMS messages through Neo.

• Email Channel: Connect Neo with your email to automate responses.

• Connect a Channel Using API: Utilize Neo's API to create custom integrations.

• Telegram Channel: Integrate Neo with Telegram for automated chat support.

• Line Channel: Connect Neo with Line to engage users.

(Note: As of now, Neo primarily supports website and email channels. More integrations may be available depending on your specific Neo version or custom development.)